Shipping Policy
A legal disclaimer
At The Coral Kid, we take great care to ensure your corals arrive in excellent condition. Below are the details of our shipping process:
Shipping Method
• We ship all corals via Royal Mail Special Delivery by 1 PM (Next Day) to ensure they reach you as quickly and safely as possible.
• Orders are dispatched Monday to Thursday to avoid weekend delays.
Processing & Dispatch
• Orders placed before 12 PM will be shipped the same day (Monday to Thursday).
• Orders placed after 12 PM may be dispatched the following business day.
• Once shipped, you will receive a tracking number to monitor your delivery.
Shipping Costs
• Shipping costs are calculated based on weight and will be displayed at checkout.
Live Arrival Guarantee
• We take great care in packaging our corals, using insulated boxes and heat packs when necessary to maintain optimal conditions.
• If your coral arrives dead on arrival (DOA), you must provide clear photos within 2 hours of delivery. We may offer a refund or replacement at our discretion.
Delivery Delays & Issues
• While Royal Mail Special Delivery is highly reliable, delays beyond our control can occasionally occur.
• We are not responsible for delays caused by Royal Mail but will assist where possible in tracking and resolving any issues.
Important Notes
• Please ensure someone is available to receive the package, as corals left unattended may suffer damage.
• We only ship within the UK at this time.
• If you have special requests for your order, please contact us before purchasing.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.